PokeMation
Support

Help for your account and collection.

Choose the fastest path below. Include enough detail for the support team to reproduce the issue without sending passwords or payment-card information.

Email Support

For account-specific help, email support@pokemation.com. Include your account email, the page or feature involved, what you expected, what happened, and a screenshot when useful.

Email Support

Community

Join the PokeMation community for product discussion, tips, and general questions.

Open Community

Common support topics

Account access

Password resets, sign-in problems, and account verification.

Cloud sync

Questions about desktop/mobile synchronization and recent changes.

Billing

Plan changes, invoices, payment methods, and subscription status.

Collection data

Card records, sealed products, market values, images, and history.

Desktop access

Installer access, setup instructions, and Pro desktop questions.

Before contacting support

Try these quick checks.

  1. 1.Refresh the page and sign in again.
  2. 2.Confirm that your device has a stable internet connection.
  3. 3.Check whether the issue appears on another browser or device.
  4. 4.For sync issues, note which device made the latest change and approximately when.
  5. 5.Do not send passwords, full payment-card numbers, or API keys.

Suggested email format

Subject: PokeMation – [short issue]

Account email:
Device/browser:
Page or feature:
What I expected:
What happened:
Approximate time:
Screenshot attached: Yes / No